Akshay Anand is a Product Ambassador at AXELOS®, working on the development of new guidance and research within the IT Service Management (ITSM) portfolio. He is a Lead Architect of ITIL 4 and has written guidance across multiple ITIL 4 publications. He previously advised Fortune 100 clients on how to improve their ITSM capabilities, implemented toolsets such as Remedy and ServiceNow, and headed up global ITSM activities at Macmillan Publishing.
More recently, Akshay has focused on bringing together Agile development teams and ITSM professionals to address challenges posed by emerging technologies and market shifts, and has occasionally been spotted tweeting as @bloreboy.
The Future of Service Management
Modern IT organisations are facing constant pressure – from within their organisations, as well ask from external stakeholders. Most practitioners perceive the value of a framework or method based solely on their experiences, and yet fear-based tactics and polarising perspectives are being used to sell consulting, tools, and new ways of working. But what do these organisations really need? How can they increase the scope of their understanding of how it all works together? And how can IT Service Management help?
Join Akshay Anand, ITIL Product Ambassador at AXELOS Global Best Practice, as he talks about the difficulties facing the modern IT organizations and how we can all build towards a better future for our community.